Returns

Our customer satisfaction is important to us. If you need to return or exchange a product, please see instructions and conditions below.

We offer this 30-day returns policy to enable you to return products to us in appropriate circumstances. Please note that the shipping fee must be covered by the customer, unless the original products are defective.

The below conditions are not quality issues:

(a) Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues;

(b) Damages due to use, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues.

The customer is responsible for shipping costs and any risks (damages and lost packages) associated with the transport of the items being returned, unless it is for defective products.

Return condition

You can't cancel orders that have entered the shipping process.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Returns procedure

In order to take advantage of your rights under this returns policy, you must initially inform us of your intention to return, as follow:

Step 1: Please contact Customer Service email service@colamo.net, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s). 

Step 2: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please mail back your item(s) according to return instructions from our service team; Items sent back to us without first requesting a return will not be accepted.

Colamo reserves the right to refuse a return at any time due to abuse or deliberate fraud. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded the original payment amount on your original payment method, minus the return shipping fee. You can expect to receive your refund within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.